MEMBANGUN KUALITAS PELAYANAN POLIKLINIK PARU RUMAH SAKIT JASA KARTINI KOTA TASIKMALAYA MENGGUNAKAN METODE SERVQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA). Prosiding Magister Manajemen ARS University , [S. l.], v. 1, n. -, p. 107–116, 2023. Disponível em: https://eprosiding-old.ars.ac.id/index.php/pmm/article/view/1044. Acesso em: 5 sep. 2026.